Can I cancel my reservation due to the coronavirus?
We understand your current concerns regarding the spread of the coronavirus and we have therefore adjusted our cancellation conditions accordingly.
In the event that you are unable to leave for your holidays, due to restrictive measures (state of emergency, quarantine, limitations on the means of transport), the reservation may be cancelled up to 10 days before your arrival date and 75% of the amount paid will be refunded or 100% of the amount can be transformed into a 2021 holiday voucher.
COVID-19 – We care about your health and safety!
Dear guests, the situation around Covid-19 is easing and we want to inform you that we have taken all necessary precautions to make you and our employees feel comfortable and safe.
– Plexiglass screens at the reception for safety
– Floor markings indicating the safe distances to be respected
– All employees and cleaners will work with a mask covering the nose and mouth
– Disinfectant gel is available for your use in dispensers at the entrance of the reception, swimming pools and toilets / laundries.
– Objects touched by multiple people will be regularly disinfected.
– Use of antibacterial and antiviral products (medical aids) for cleaning toilets and facilities.
– Spacing of sun beds and a fixed number of people in the water at the same time, in the swimming pools.
– No restrictions for those wishing to swim in the lake.
– At the bar-restaurant-pizzeria there is no obligation to wear a mask, which should only be used in closed rooms and when the distance of 1 meter from other people cannot be maintained.
– We recommend regular hand washing and the use of disinfectants.
What should I do if I think I have been infected?
If you experience symptoms during your stay or if you suspect that you have been infected, please notify the reception immediately and call the toll-free number 800636363, where they will inform you on what steps to follow.
The special telephone number for emergencies is 112.
Please follow these simple rules that you will find affixed inside Camping Trasimeno and we wish you a wonderful and relaxing holiday on Lake Trasimeno